Customer Care

OnDeck is a leader in online lending to small businesses.

Since launching in 2015, our focus has always been on supporting small businesses with access to fast, efficient unsecured finance.

And we do things smarter - like our KOALA Score™ credit assessment model, which uses innovative technology to assess loan applications and repayment capacity in a matter of minutes rather than days or weeks.

In 2021, OnDeck also launched Lightning Loans, which enables the decisioning of loans up to $150,000 in as fast as 30 minutes, and funding in as fast as two hours.

While many lenders base decisions solely on personal credit scores and collateral, OnDeck focuses on additional data such as cash flow when analysing your business. This means OnDeck can approve many businesses that may have trouble getting finance elsewhere.

OnDeck works with businesses in over 700 industries ranging from doctors and restaurants to repair shops and retailers. Businesses that have been open at least 1 year and have at least $100,000 in annual revenue are eligible to apply for an OnDeck loan. Click here for our minimum qualifications and restricted industries.

OnDeck offers Australian businesses financing from $10,000-$250,000.

If qualified, your business can be funded in as fast as 1 business day from the time you submit your application.

OnDeck's simple application can be finished in minutes either online or by phone. You'll get a decision in as fast as 1 business day.

At OnDeck we're proud of our customer service. You can reach OnDeck's Australia based Loan Specialists 5 days a week from 9am to 6pm on 1800 676 652. You can also get in touch with us via customersupport@ondeck.com.au.

You may find lower rates at a bank - if they approve you. But you will find our rates competitive, our funding fast and our customer service world-class.

You can use an OnDeck loan to purchase equipment or inventory, expand your business, launch a marketing campaign, or simply for general working capital.

Visit apply.ondeck.com.au and apply online in just minutes. Alternatively, call us directly at 1800 676 652 and speak with one our Australia based Loan Specialists standing by Monday-Friday.